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Return, Refund, and Cancellation Policy

Return, Refund, and Cancellation Policy

To deliver the best customer experience, we make sure that the Return, Refund, and Cancellation are always hassle-free. If you are not satisfied with what you received (for any reason), you can return the product up to 14 days from the date of receiving to claim a refund or exchange. 

To claim the refund or exchange the product, the same needs to be in its original condition, where the item is unworn, unwashed, without alterations, undamaged, and has all tags attached. Merchant Marine may not initiate the refund if the item fails to meet the above parameters.

The money will be refunded or exchanged, as per your preference, within 7-14 working days for all accepted requests. Refunds will be initiated to the same payment method used during the purchase. For Cash on Delivery (COD) orders, refunds will be issued through bank transfers after providing the necessary information. The exchanged product will be shipped once the original product reaches our warehouse. 

You can cancel the complete or partial orders. However, we won’t be able to cancel the orders once shipped. Such orders can be canceled post-delivery. The refund will be initiated to the same payment method used during the purchase within 7-14 working days for all cancellations.

You can cancel your order by writing to us on support@merchantmarine.co.in